From Timeline to Trust: A Tennis Necklace and a Birthday Deadline
One day, a client reached out to us to custom order a tennis necklace. His request was clear and heartfelt — he hoped to have it delivered in time for his partner's upcoming birthday.
After reviewing our production schedule and shipping timeline, we confirmed that the timeframe was absolutely workable. The design moved forward smoothly, and the CAD was approved without any issues. Everything seemed to be on track.
Then, a new question came up.
After the CAD confirmation, the client asked whether the diamonds would come with official certification. When we explained the process and timeline required to obtain an IGI jewelry certificate, he paused. Adding the certification step meant additional time, and understandably, he became concerned.
"Would the necklace still arrive before her birthday?" he asked.
At that point, it wasn't just about production anymore — it was about balancing assurance and timing.
We went back to the drawing board. Our team reviewed the entire process again, simulating different timelines and confirming each step with precision — from stone setting to certification submission and return logistics. After multiple internal checks, we identified a solution: expedited IGI certification.
Once we confirmed that the accelerated process would still meet our quality standards, we shared the plan with the client. The timeline was tight, but realistic.
In the end, everything arrived exactly as hoped — the tennis necklace, beautifully finished, along with its official IGI jewelry certificate, all in time for the birthday celebration.
For us, this wasn't just about meeting a deadline. It was about helping a client feel confident in every decision, even when new questions arise late in the process.
If you're considering a custom piece and have questions about timing, certification, or any detail in between, our Fiorese consultants are always here to help you explore your options — clearly, honestly, and without pressure.
RECENT POSTS
