Algemene voorwaarden
TERMS OF SERVICE
Last updated: September 1, 2026
OVERVIEW
This website is operated by Wuzhou Fiorese Jewelry Co., Ltd., doing business as FIORESE JEWELRY (“FIORESE”, “we”, “us”, or “our”).
FIORESE provides this website, including the information, products, tools, features, and services available through it (collectively, the “Services”), subject to these Terms of Service (“Terms”).
By accessing our website, creating an account, placing an order, purchasing a product, or otherwise using our Services, you agree to be bound by these Terms, together with any additional policies referenced in these Terms or made available on our website, including our Privacy Policy, Refund Policy, and Shipping Policy.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use our Services.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and Services.
SECTION 1 – ELIGIBILITY AND ONLINE STORE USE
By using our Services, you represent that you are at least the age of majority in your place of residence, or that you have obtained any consent required by applicable law to use the Services.
You may not use our website or products for any unlawful or unauthorized purpose, or violate any applicable law or regulation while using the Services.
You must not transmit viruses, malware, malicious code, or other technology intended to interfere with, damage, disrupt, or gain unauthorized access to our website, systems, Services, or those of any third party.
We may suspend or terminate access to the Services where we reasonably believe these Terms have been materially violated.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our Services where reasonably necessary, including for suspected fraud, abuse, unlawful activity, security concerns, sanctions or trade restrictions, or material violations of these Terms.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any part of the Services without our prior written permission, except where permitted by applicable law.
Information you submit through the Services may be transmitted through different networks and adapted to technical requirements associated with those networks or devices.
Payment information is processed through secure payment systems and is protected during transmission in accordance with the applicable payment provider's security standards.
Headings in these Terms are provided for convenience only and do not affect their interpretation.
SECTION 3 – PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, photographs, videos, pricing, and other product-related information displayed on our website are accurate.
However, jewelry is a physical product and its appearance may vary depending on lighting conditions, photography, screen settings, viewing angle, magnification, and other factors.
Measurements, weights, dimensions, carat weights, and other product specifications may be subject to reasonable manufacturing or measurement tolerances unless expressly stated otherwise.
Where an independent grading report or laboratory certificate is provided for a specific diamond or gemstone, the characteristics stated in that report will govern in the event of a material inconsistency between the certificate and general illustrative or marketing materials.
General informational content on our website may occasionally become outdated or incomplete. We reserve the right to correct or update such information in accordance with these Terms and applicable law.
SECTION 4 – JEWELRY, DIAMONDS AND GEMSTONES
Natural diamonds, gemstones, pearls, and other naturally occurring materials may contain variations in color, tone, clarity, inclusions, texture, shape, pattern, or other characteristics.
Such natural variations are part of the individual character of these materials and do not necessarily constitute defects.
Handcrafted and hand-finished jewelry may also exhibit minor variations between individual pieces.
Product photographs and videos are intended to provide a reasonable representation of the product but cannot guarantee that every physical characteristic will appear exactly the same on every device or under every lighting condition.
Where a product is sold using a specific diamond, gemstone, precious metal, grading standard, laboratory certificate, or other material specification, the information expressly stated on the relevant product page, order confirmation, invoice, certificate, or agreed custom specification will form part of the product description.
SECTION 5 – CUSTOM, PERSONALIZED AND MADE-TO-ORDER PRODUCTS
Certain FIORESE products may be custom-made, made to order, personalized, engraved, resized, modified, produced according to customer-selected specifications, or created using customer-approved designs, gemstones, diamonds, or other materials.
Custom and made-to-order products may be subject to different cancellation, modification, return, exchange, and refund conditions from standard inventory products.
Once we have begun production, customization, engraving, resizing, sourcing of a specifically selected diamond or gemstone, or another customer-requested modification, the order may no longer be eligible for cancellation or modification except as provided by our Refund Policy or required by applicable law.
Where CAD drawings, renderings, sketches, samples, photographs, or other visual representations are provided during the custom-design process, they are intended to communicate the overall design and specifications. Minor differences may occur between a digital rendering and the finished handcrafted product.
Customers are responsible for carefully reviewing and approving custom specifications provided to them, including dimensions, ring size, metal type, gemstone or diamond selection, engraving, setting style, and other requested features.
Our current Refund Policy provides the applicable conditions for cancellations, returns, exchanges, and refunds and forms part of these Terms.
SECTION 6 – PRICES
Product prices may change from time to time without prior notice.
Price changes will not ordinarily affect orders that we have already accepted.
If a product is listed at an obviously incorrect price because of a typographical, technical, system, currency, or other genuine pricing error, we may correct the error and, where permitted by applicable law, contact you to confirm whether you wish to proceed at the correct price or cancel and refund the affected order.
Prices, discounts, promotional offers, and availability may vary between products, markets, currencies, campaigns, and sales channels.
Promotional offers may be subject to additional conditions and may be modified or withdrawn in accordance with those conditions and applicable law.
SECTION 7 – TAXES, CUSTOMS DUTIES AND IMPORT CHARGES
Taxes, customs duties, import charges, VAT, brokerage fees, and similar governmental or carrier charges may apply depending on your shipping destination, the products ordered, and the shipping method.
Where such amounts are collected by us at checkout, they will generally be displayed as part of the applicable transaction.
Where they are not collected by us, you may be required to pay applicable charges directly to customs authorities, tax authorities, carriers, brokers, or other relevant parties.
Any applicable treatment of duties and taxes will be governed by the information provided at checkout, our Shipping Policy, and applicable law.
Customers are responsible for providing accurate information reasonably required for customs clearance and international delivery.
SECTION 8 – ORDERS AND ORDER ACCEPTANCE
Submitting an order through our website constitutes an offer to purchase the products included in that order.
An automated order acknowledgement or payment confirmation does not necessarily mean that we have accepted your order.
We may review an order before acceptance, including for product availability, payment verification, pricing errors, shipping restrictions, suspected fraud, duplicate orders, sanctions or trade restrictions, or other legitimate business reasons.
We may refuse or cancel an order where reasonably necessary and permitted by applicable law.
If we cancel an order after payment has been successfully collected, we will refund the amount due for the cancelled portion of the order using an appropriate payment method.
A sales contract is formed when we accept the order through our applicable order-processing or fulfillment process.
Nothing in this Section limits any rights you have under mandatory consumer protection laws.
SECTION 9 – BILLING, PAYMENT AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate information in connection with your purchases, including your billing information, shipping information, email address, and other details reasonably required to process and fulfill your order.
You agree to promptly update relevant account or contact information where necessary.
We may limit or cancel quantities purchased per person, household, customer account, payment method, billing address, shipping address, or order where reasonably necessary to prevent fraud, unauthorized resale, abuse, or other improper activity.
If we materially modify or cancel an order, we may contact you using the email address, telephone number, billing information, or other contact details provided with the order.
Payments may be processed by third-party payment service providers. Your use of a particular payment method may also be subject to the terms and privacy practices of the relevant provider.
SECTION 10 – SHIPPING AND DELIVERY
Shipping methods, estimated processing times, estimated delivery times, delivery restrictions, tracking, international shipping conditions, customs procedures, and other fulfillment matters are described in our Shipping Policy.
Delivery dates and transit times are estimates unless expressly guaranteed.
Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, remote delivery locations, force majeure events, incorrect customer information, or other circumstances outside our reasonable control.
Where appropriate for high-value shipments, signature confirmation, identity verification, or other delivery-security measures may be required.
Customers are responsible for providing a complete and accurate delivery address.
Requests to change a shipping address after an order has been placed may be subject to security verification and may not always be possible once processing or shipment has begun.
Risk of loss, ownership, and responsibility for goods during delivery will transfer in accordance with applicable law and our Shipping Policy.
SECTION 11 – RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges, cancellations, and refunds are governed by our Refund Policy, which forms part of these Terms.
Eligibility may differ depending on whether a product is standard inventory, made to order, personalized, engraved, resized, modified, custom-designed, or otherwise produced specifically for the customer.
Nothing in our Refund Policy or these Terms is intended to exclude or restrict any statutory cancellation, refund, repair, replacement, conformity, warranty, or other consumer right that cannot lawfully be excluded.
SECTION 12 – OPTIONAL AND THIRD-PARTY SERVICES
Our Services may provide access to tools, payment services, applications, integrations, platforms, or other services provided by third parties.
We do not control all third-party services and cannot guarantee their availability, performance, accuracy, security, or continued operation.
Your use of a third-party service may be governed by separate terms and privacy policies imposed by that provider.
To the extent permitted by applicable law, we are not responsible for losses caused solely by an independent third-party service that is outside our reasonable control.
SECTION 13 – THIRD-PARTY LINKS
Our website may contain links to websites, resources, services, or content operated by third parties.
A link does not necessarily mean that we endorse, control, or assume responsibility for the third party or its content.
We are not responsible for independently reviewing every third-party website linked through our Services.
Before entering into a transaction with a third party, you should review the relevant third party's terms, policies, and practices.
Questions or disputes relating exclusively to a third-party product or service should normally be directed to that third party.
SECTION 14 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through the FIORESE website, including text, photographs, videos, graphics, logos, trademarks, product designs, layouts, illustrations, website elements, and other materials, is owned by, licensed to, or lawfully used by FIORESE.
You may use website content for personal, non-commercial purposes associated with evaluating or purchasing our products.
You may not reproduce, distribute, publish, modify, sell, commercially exploit, or create unauthorized derivative uses of protected FIORESE content except with our prior written permission or where permitted by applicable law.
Nothing in these Terms grants you ownership of any FIORESE trademark, trade name, logo, copyrighted work, or other intellectual property.
SECTION 15 – CUSTOMER MATERIALS, REVIEWS AND FEEDBACK
If you voluntarily submit a public review, testimonial, suggestion, feedback, or other material intended for publication or promotional use, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, adapt, and distribute that material for legitimate business and promotional purposes, subject to applicable law.
You represent that materials you submit do not unlawfully infringe the intellectual property, privacy, publicity, or other rights of any third party.
We may remove public content that is unlawful, fraudulent, abusive, defamatory, obscene, misleading, infringing, malicious, or otherwise violates these Terms.
Customer materials provided solely for the purpose of designing, customizing, manufacturing, servicing, or fulfilling an order are not treated as public reviews or promotional submissions under this Section.
Such materials may include personal photographs, private reference images, engraving instructions, design references, measurements, CAD-related information, private correspondence, and other materials submitted specifically for an individual order.
We will handle personal information contained in such materials in accordance with our Privacy Policy.
SECTION 16 – PERSONAL INFORMATION
Our collection, use, storage, sharing, and other processing of personal information is governed by our Privacy Policy.
By using our Services, you acknowledge that personal information may be processed as described in that policy, subject to applicable data protection and privacy laws.
SECTION 17 – ERRORS, INACCURACIES AND CORRECTIONS
Occasionally, our website or Services may contain typographical errors, technical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct genuine errors or inaccuracies and to update information where necessary.
Where an error materially affects an order you have already submitted, we will address the matter in accordance with applicable law and, where appropriate, provide you with relevant options such as confirming corrected information or receiving a cancellation and refund.
We are not required to update general historical or informational material merely because a newer version exists unless required by applicable law.
SECTION 18 – PROHIBITED USES
You may not use our website or Services:
(a) for unlawful, fraudulent, deceptive, or unauthorized purposes;
(b) to violate any applicable law or regulation;
(c) to infringe or violate our intellectual property rights or those of another person;
(d) to harass, threaten, abuse, defame, intimidate, or unlawfully discriminate against another person;
(e) to submit knowingly false or misleading information;
(f) to transmit malware, viruses, malicious code, or other harmful technology;
(g) to collect, scrape, harvest, or track personal information in violation of applicable law;
(h) to conduct phishing, spam, credential theft, fraud, or other deceptive activity;
(i) to interfere with, circumvent, probe, compromise, or disrupt the security or operation of our website, Services, accounts, systems, or networks; or
(j) to use automated systems in a manner that materially disrupts or abuses the Services.
We may restrict or terminate access to the Services where we reasonably determine that these prohibitions have been violated.
SECTION 19 – DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, we do not guarantee that the website or Services will always be uninterrupted, error-free, secure, or available at all times.
Except for warranties, guarantees, representations, or consumer rights that apply by law or are expressly provided by us, the website and Services are provided on an “as available” basis.
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified.
Any product-specific warranty expressly offered by FIORESE will be governed by the terms communicated with that warranty.
SECTION 20 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, FIORESE and its directors, officers, employees, affiliates, contractors, agents, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of the website or Services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability for any matter for which liability cannot legally be excluded or limited.
Nothing in these Terms limits any mandatory consumer right, including rights relating to defective, misdescribed, unsafe, or non-conforming products where such rights apply under applicable law.
Where liability may lawfully be limited but not excluded, our liability will be limited only to the maximum extent permitted by applicable law.
SECTION 21 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless FIORESE and its affiliates, officers, directors, employees, contractors, and agents from third-party claims arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person's rights.
This Section does not require a consumer to indemnify us for losses caused by our own breach, negligence, misconduct, or other responsibility that cannot lawfully be transferred to the consumer.
SECTION 22 – TERMINATION
These Terms remain effective while you use our Services.
You may stop using the Services at any time.
We may suspend or terminate access to all or part of the Services where reasonably necessary because of a material breach of these Terms, unlawful conduct, fraud, abuse, security concerns, or other legitimate reasons permitted by law.
Termination does not affect rights and obligations that arose before termination, including obligations relating to completed or outstanding orders, payments, refunds, intellectual property, privacy, or liability.
SECTION 23 – SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.
The remaining provisions will continue in effect to the extent permitted by law.
SECTION 24 – ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement between you and FIORESE concerning your use of the Services and purchases made through our website.
They supersede prior versions of these Terms concerning the same subject matter, except for any separate written agreement expressly agreed between you and FIORESE.
Failure by either party to enforce a provision of these Terms on one occasion does not necessarily constitute a waiver of that provision or any other right.
SECTION 25 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms and any separate agreements under which we provide Services to you shall be governed by and construed in accordance with the laws of the People's Republic of China, subject to applicable conflict-of-law rules and mandatory consumer protection laws.
If you are a consumer, nothing in these Terms is intended to deprive you of any mandatory rights or protections that apply to you under the laws of your country or region of residence and that cannot legally be waived by contract.
Where applicable law gives you additional statutory rights concerning product conformity, cancellation, repair, replacement, refunds, warranties, or dispute resolution, those rights remain unaffected.
SECTION 26 – DISPUTE RESOLUTION
If you have a concern or dispute relating to an order, product, or our Services, we encourage you to contact us first at hello@fioresejewelry.com so that we can attempt to resolve the matter directly.
If a dispute cannot be resolved directly, the parties may pursue any remedies or dispute-resolution procedures available under applicable law.
Nothing in this Section limits a consumer's right to use a court, authority, consumer protection body, or other dispute-resolution mechanism where that right is provided by mandatory applicable law.
SECTION 27 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our Services, business practices, legal obligations, or other operational requirements.
The current version will be published on this page with an updated revision date where appropriate.
Changes will apply prospectively except where a different treatment is required or permitted by applicable law.
Material changes will not retroactively remove rights that have already arisen under an accepted order unless permitted by applicable law.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 28 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
FIORESE JEWELRY
Operated by Wuzhou Fiorese Jewelry Co., Ltd.
Email: hello@fioresejewelry.com
Business Address:
5th Floor, Jewelry E-commerce Building
Wuzhou Changzhou Industrial Park
No. 137 Xinxing 2nd Road
Wuzhou, Guangxi 543000
China
